Frequently Asked Questions
Everything you need to know about your Dylan Oaks experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that personalized or engraved pieces are final sale.
Are your jewelry pieces water-resistant?
Our collections are crafted using high-quality materials designed for durability; however, to maintain the luster of your jewelry, we recommend avoiding prolonged exposure to water and chemicals.
Do you offer a warranty on your products?
Yes, every Dylan Oaks purchase comes with a 12-month warranty covering any manufacturing defects from the date of purchase.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Afterpay for a flexible shopping experience.